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Frequently asked questions

Moment is a listing-only marketplace for dress and outfit rentals. We connect people who want to list items for rent with people looking to rent. We don’t handle payments, deliveries, or items—arrangements are between users.
In the app, tap the “Post” button in the bottom navigation. Add photos, a description, size/dimensions, price per day, and category (e.g. Wedding, Evening). Your listing will be visible to other users once published.
Moment is a listing and messaging platform only. Payment, delivery, return, and any handover are agreed and carried out directly between you and the other user. We recommend meeting in a safe, public place and trying the item before confirming a rental.
You must be at least 18 years old to use Moment. By signing up, you confirm you meet this requirement and can enter into binding agreements.
Use the report option on the listing or in the chat, or contact us via the form below with the listing ID or username and a short description. We review reports and may remove content or suspend accounts that violate our Terms.
We may use AI or other tools to improve image quality or presentation. Images are for illustration only and may not reflect the exact colour, texture, or fit in person. We recommend inspecting or trying the item before renting.

Contact us

Can’t find your answer? Send us a message and we’ll get back to you.

You can also email us directly at info@hola-mundo.co.